Terms and conditions
of rental
Val Thorens Immobilier
1. Reservation
Booking is not final until the contract and deposit have been sent.
2. Price
The hirer, having paid a deposit, undertakes to pay the balance of the rental price and the council tax in force in the municipality.
The agency accepts payment of the balance in cash (Visa/Eurocard-Master). The agency accepts payment of the balance in cash (in euros), Visa/Eurocard-Mastercard and holiday vouchers. In the event that the tenant does not arrive in time, the agency reserves the right to re-let the flat from the day after the arrival date.
3. Opening of the agency
From 1 December 2024 to 1 May 2025
Our agency will be closed on Christmas and New Year.
In all cases, customers must comply with the above timetables and the agency accepts no responsibility for any failure to do so. If customers arrive after closing time, they will be able to collect their keys and we will explain the procedure to them. Customers must arrive at the agency before 5pm on the day of their late arrival, pay the balance of the rental price and provide a deposit by credit card or Payzen.
Please note that if we have not received all this information, we will not be able to organise the late arrival under any circumstances and we accept no responsibility for the keys not being returned to the customer.
4. Return of keys
Saturday between 5pm and 7.30pm, and Sunday to Friday until 7pm.
Our flats are usually ready for 5pm maximum. Occasionally they may be ready earlier. We therefore invite all customers to visit our Val Thorens agency as soon as they arrive in order to complete the arrival file and access the key collection procedure.
5. Bond
In order to guarantee that the premises and furniture are returned in good condition, a deposit is required, to be paid at the time the keys are handed over. The amount depends on the type of flat:
350 € for studios for 2, 3 or 4 people and T4A, T4B,
400 € for flats 2P5, 2P6A, 2P6B,
500 € for flats 3P6A, 3P6B,
600 € for flats T8A, T8B, T8C,
800 € -1500 € for flats T8D, T8E, T10, and more
By credit card ONLY (Visa & Mastercard).
Physical cards only
No Maestro or American Express.
Bank cheques and cash deposits are not accepted.
Due to the large number of arrivals and departures, it is impossible for the agency staff to check the rented premises in the presence of the tenant. The deposit not cashed on the day of arrival will be released within 10 days of departure, less any applicable charges. If the costs exceed the amount of the deposit, the tenant undertakes to pay the balance.
Customers who do not have a bank card can request payment online using Payzen. A valid email address and an online connection are required.
6. State of play
The customer is obliged to respect the general conditions of entry and exit of the flat.
An inventory and observation sheet will be handed over on the day of arrival or must be scanned by QR code in the flat (a digital solution will be offered). They must be returned to Val Thorens immobilier within 24 hours. No dispute or request for compensation may be considered after this time and the tenant may be held liable.
The hirer shall be responsible for the inventory and shall be required to:
- reimburse the price of any missing or damaged items at the replacement price.
- reimburse the cost of cleaning bedding (if necessary) as well as the cost of any repairs to the premises themselves (walls, ceilings, paintwork, etc.).
- to leave the premises in a clean and tidy condition; the cost of any necessary cleaning may be deducted from the deposit. It is forbidden to remove furniture from one flat to another.
7. Occupation
Depending on the flat, pets may be accepted subject to prior agreement with the Agency and payment of a supplement of 50 euros.
The tenant undertakes to comply with the internal rules of the residence, to respect neighbours throughout the day and to observe silence after 10 p.m.
In the event of non-compliance, the deposit may be retained. Serious misconduct, such as a repeat offence, will result in immediate eviction without refund of the deposit or rent.
Under no circumstances may the furnished accommodation be occupied by more than the number specified in the contract. The contract may be terminated immediately without any reduction in the rental price. The Agency reserves the right to visit the rented premises during the rental period, and in particular in the event of the premises being put up for sale or any necessary repairs being carried out.
8. Insurance
The Agency accepts no responsibility in the event of theft, burglary or risks to the tenant's personal property in the event of a claim. The tenant's insurance company will not be able to exercise any recourse against the owner or his agent in the event of a claim.
The hirer is required to take out an insurance policy covering the risks of the occupier and any loss or damage of which he may be the cause.
9. Cancellation
Cancellations are only accepted if they are made by email.
If a cancellation is made more than 60 days before the planned date of occupancy, the deposit paid will be returned to the tenant, less administration costs. If a cancellation is made less than 60 days before the anticipated date of occupancy, the deposit will be forfeited to the Agency, except in the case of a cancellation due to force majeure (the deposit paid will be refunded, less administration costs and subject to acceptance of the application (attestation, certificate, etc.)).
Cancellation fees:.
10. Return of keys and check out
The hirer must return the 2 complete sets of keys (except in special cases) no later than 10 a.m. to the agency. In the event of late return, a surcharge will be applied. The accommodation must be left clean and tidy, the crockery done and put away, the fridge emptied and cleaned, the bins emptied, the blankets folded and put away with the pillows in the cupboards, the floors cleaned. The tenant will also be able to validate the check out by QR code in the flat.
11. Dispute resolution and recourse to the mediator
In the event of dissatisfaction on the part of the client with regard to the accommodation provided, the tenant must imperatively submit a written complaint to the agency within 48 hours of arrival at : relation@valthoimmo.com . Otherwise, no action will be taken on the request. Under no circumstances will a credit on a future invoice be accepted and the current contract may be terminated.
Any consumer has the right to have recourse free of charge to a consumer mediator with a view to the amicable settlement of any dispute that may arise between him and a professional. To this end, any consumer may contact the following ombudsman: "VIVONS MIEUX ENSEMBLE" , which can be contacted at the CECMC.
Booking is not final until the contract and deposit have been sent.
2. Price
The hirer, having paid a deposit, undertakes to pay the balance of the rental price and the council tax in force in the municipality.
The agency accepts payment of the balance in cash (Visa/Eurocard-Master). The agency accepts payment of the balance in cash (in euros), Visa/Eurocard-Mastercard and holiday vouchers. In the event that the tenant does not arrive in time, the agency reserves the right to re-let the flat from the day after the arrival date.
3. Opening of the agency
From 1 December 2024 to 1 May 2025
- Saturday from 9am to 7.30pm (non-stop) Subject to change depending on the flow of arrivals
- Sunday from 9am to 12pm and from 4pm to 7pm.
- Monday to Friday from 9h à12h and from 15h30 à 19h
Our agency will be closed on Christmas and New Year.
In all cases, customers must comply with the above timetables and the agency accepts no responsibility for any failure to do so. If customers arrive after closing time, they will be able to collect their keys and we will explain the procedure to them. Customers must arrive at the agency before 5pm on the day of their late arrival, pay the balance of the rental price and provide a deposit by credit card or Payzen.
Please note that if we have not received all this information, we will not be able to organise the late arrival under any circumstances and we accept no responsibility for the keys not being returned to the customer.
4. Return of keys
Saturday between 5pm and 7.30pm, and Sunday to Friday until 7pm.
Our flats are usually ready for 5pm maximum. Occasionally they may be ready earlier. We therefore invite all customers to visit our Val Thorens agency as soon as they arrive in order to complete the arrival file and access the key collection procedure.
5. Bond
In order to guarantee that the premises and furniture are returned in good condition, a deposit is required, to be paid at the time the keys are handed over. The amount depends on the type of flat:
350 € for studios for 2, 3 or 4 people and T4A, T4B,
400 € for flats 2P5, 2P6A, 2P6B,
500 € for flats 3P6A, 3P6B,
600 € for flats T8A, T8B, T8C,
800 € -1500 € for flats T8D, T8E, T10, and more
By credit card ONLY (Visa & Mastercard).
Physical cards only
No Maestro or American Express.
Bank cheques and cash deposits are not accepted.
Due to the large number of arrivals and departures, it is impossible for the agency staff to check the rented premises in the presence of the tenant. The deposit not cashed on the day of arrival will be released within 10 days of departure, less any applicable charges. If the costs exceed the amount of the deposit, the tenant undertakes to pay the balance.
Customers who do not have a bank card can request payment online using Payzen. A valid email address and an online connection are required.
6. State of play
The customer is obliged to respect the general conditions of entry and exit of the flat.
An inventory and observation sheet will be handed over on the day of arrival or must be scanned by QR code in the flat (a digital solution will be offered). They must be returned to Val Thorens immobilier within 24 hours. No dispute or request for compensation may be considered after this time and the tenant may be held liable.
The hirer shall be responsible for the inventory and shall be required to:
- reimburse the price of any missing or damaged items at the replacement price.
- reimburse the cost of cleaning bedding (if necessary) as well as the cost of any repairs to the premises themselves (walls, ceilings, paintwork, etc.).
- to leave the premises in a clean and tidy condition; the cost of any necessary cleaning may be deducted from the deposit. It is forbidden to remove furniture from one flat to another.
7. Occupation
Depending on the flat, pets may be accepted subject to prior agreement with the Agency and payment of a supplement of 50 euros.
The tenant undertakes to comply with the internal rules of the residence, to respect neighbours throughout the day and to observe silence after 10 p.m.
In the event of non-compliance, the deposit may be retained. Serious misconduct, such as a repeat offence, will result in immediate eviction without refund of the deposit or rent.
Under no circumstances may the furnished accommodation be occupied by more than the number specified in the contract. The contract may be terminated immediately without any reduction in the rental price. The Agency reserves the right to visit the rented premises during the rental period, and in particular in the event of the premises being put up for sale or any necessary repairs being carried out.
8. Insurance
The Agency accepts no responsibility in the event of theft, burglary or risks to the tenant's personal property in the event of a claim. The tenant's insurance company will not be able to exercise any recourse against the owner or his agent in the event of a claim.
The hirer is required to take out an insurance policy covering the risks of the occupier and any loss or damage of which he may be the cause.
9. Cancellation
Cancellations are only accepted if they are made by email.
If a cancellation is made more than 60 days before the planned date of occupancy, the deposit paid will be returned to the tenant, less administration costs. If a cancellation is made less than 60 days before the anticipated date of occupancy, the deposit will be forfeited to the Agency, except in the case of a cancellation due to force majeure (the deposit paid will be refunded, less administration costs and subject to acceptance of the application (attestation, certificate, etc.)).
Cancellation fees:.
- >60 days : administration fee (4% of the rental with a minimum of 50 euros)
- Between 60 days and 30 days : deposit
- <30 days : interest on the amount paid;
10. Return of keys and check out
The hirer must return the 2 complete sets of keys (except in special cases) no later than 10 a.m. to the agency. In the event of late return, a surcharge will be applied. The accommodation must be left clean and tidy, the crockery done and put away, the fridge emptied and cleaned, the bins emptied, the blankets folded and put away with the pillows in the cupboards, the floors cleaned. The tenant will also be able to validate the check out by QR code in the flat.
11. Dispute resolution and recourse to the mediator
In the event of dissatisfaction on the part of the client with regard to the accommodation provided, the tenant must imperatively submit a written complaint to the agency within 48 hours of arrival at : relation@valthoimmo.com . Otherwise, no action will be taken on the request. Under no circumstances will a credit on a future invoice be accepted and the current contract may be terminated.
Any consumer has the right to have recourse free of charge to a consumer mediator with a view to the amicable settlement of any dispute that may arise between him and a professional. To this end, any consumer may contact the following ombudsman: "VIVONS MIEUX ENSEMBLE" , which can be contacted at the CECMC.
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