Terms and conditions
of rental
Val Thorens Immobilier

1. Booking

The booking is only confirmed once the contract and deposit have been sent.

2. Price

By paying a deposit towards the rental, the tenant undertakes to pay the remaining rental balance and the tourist tax applicable in the municipality.

The agency accepts payment of the balance in cash (euros), by Visa or Eurocard-Mastercard, and by French holiday vouchers (Chèques-Vacances).

If the tenant fails to notify the agency of a delayed arrival, the agency reserves the right to re-let the apartment from the second day following the scheduled arrival date.

3. Agency opening hours

From 1 December 2026 to 1 May 2027:

• Saturday: 9:00 am to 7:30 pm, without interruption. These hours may vary depending on arrival volumes.
• Sunday: 9:00 am to 12:00 noon and 4:00 pm to 7:00 pm.
• Monday to Friday: 9:00 am to 12:00 noon and 3:30 pm to 7:00 pm.

Our agency will be closed on Christmas Day and New Year’s Day.

Guests must comply with the opening hours above. The agency accepts no liability for any consequences arising from failure to do so.

Guests arriving after closing time may collect their keys using a procedure that will be explained to them. To arrange a late arrival, guests must notify the agency before 5:00 pm on the day of arrival, pay the outstanding rental balance and provide a security deposit by bank card or via PayZen.

If these requirements have not been met, we will be unable to arrange a late arrival and accept no liability if the keys cannot be handed over.

4. Key collection

Keys can be collected on Saturdays between 5:00 pm and 7:30 pm, and from Sunday to Friday until 7:00 pm.

Our apartments are generally ready by 5:00 pm at the latest, and may sometimes be available earlier. We therefore invite all guests to visit our agency as soon as they arrive in Val Thorens to complete the check-in formalities and speed up key collection.

5. Security deposit

 

A security deposit is required to guarantee that the accommodation and its furnishings are returned in good condition. It must be provided when collecting the keys.

The amount depends on the apartment category:

• €500: studios for 2, 3 or 4 people, and categories T4A and T4B.
• €600: categories 2P5, 2P6A and 2P6B.
• €700: categories 3P6A and 3P6B.
• €800: categories T8A, T8B and T8C.
• €800–€1,500: categories T8D, T8E, T10 and larger apartments.

Credit cards only: Visa and Mastercard. A physical card is required.

Maestro and American Express cards are not accepted. Neither cheques nor cash are accepted for the security deposit.

Due to the large number of arrivals and departures, agency staff cannot inspect the accommodation in the tenant’s presence. The security deposit, which is not debited on arrival, will be released within 10 days of departure, less any deductions for damage. If the costs exceed the security deposit, the tenant undertakes to pay the outstanding amount.

Guests without a bank card may request an online payment arrangement via PayZen. A valid email address and internet access are required.

6. Inventory and condition report

Guests must comply with the general conditions governing the apartment’s check-in and check-out inspections.

An inventory and a condition report form will be provided on arrival or made available by scanning a QR code in the apartment. A digital option will be offered. The completed documents must be returned to Val Thorens Immobilier within 24 hours. After this deadline, no objections or requests for compensation will be considered, and the tenant may be held liable.

The tenant is responsible for the items listed in the inventory and must:

• Reimburse the replacement cost of any missing or damaged items.
• Pay for cleaning the bedding, if necessary, and for any repairs required to the accommodation itself, including walls, ceilings and paintwork.
• Leave the accommodation thoroughly clean. Any necessary cleaning costs may be deducted from the security deposit.

Moving furniture from one apartment to another is prohibited.

7. Occupancy

Depending on the apartment, pets may be accepted with the agency’s prior approval and upon payment of the supplement applicable at the time of booking.

The tenant undertakes to comply with the residence’s house rules, respect neighbours throughout the day and keep noise to a minimum after 10:00 pm.

Failure to comply may result in the security deposit being retained. Serious misconduct, including repeated breaches, will result in immediate eviction without a refund of either the security deposit or the rental payment.

Under no circumstances may the accommodation be occupied by more people than specified in the contract. Failure to comply may result in immediate termination of the contract without any reduction in the rental price.

The agency reserves the right to access the rented accommodation during the rental period, particularly for viewings if the property is for sale or to carry out necessary repairs.

8. Insurance

The agency accepts no liability for theft, burglary or loss of or damage to the tenant’s personal belongings in the event of an incident. The tenant’s insurer may not seek recovery from the owner or their agent in connection with any such incident.

The tenant must take out an insurance policy covering their liability as an occupant and any damage or incident for which they may be responsible.

9. Cancellation

Cancellations will only be accepted if submitted by email.

If a cancellation is made more than 60 days before the scheduled arrival date, the deposit will be refunded, less the administration fee.

If a cancellation is made less than 60 days before the scheduled arrival date, the agency will retain the deposit, except in cases of force majeure. In such cases, the deposit will be refunded, less the administration fee, subject to approval of the supporting documentation, such as an official statement or certificate.

Summary of cancellation charges:

• More than 60 days before arrival: administration fee of 4% of the rental price, with a minimum charge of €50.
• Between 60 and 30 days before arrival: the deposit.
• Less than 30 days before arrival: the full amount paid.

10. Key return and check-out

The tenant must return both complete sets of keys to the agency by 10:00 am at the latest, unless otherwise agreed for a specific case. A surcharge will apply for late returns.

The accommodation must be left clean and tidy:

• Dishes washed and put away.
• Refrigerator emptied and cleaned.
• Bins emptied.
• Blankets folded and stored in the cupboards with the pillows.
• Floors cleaned.

The tenant may also confirm check-out by scanning the QR code in the apartment.

11. Dispute resolution and mediation

If dissatisfied with the accommodation provided, the tenant must submit a written complaint to the agency within 48 hours of arrival, at: relation@valthoimmo.com. Otherwise, the request will not be considered.

Under no circumstances will compensation in the form of a credit against a future invoice be accepted. Such a request may result in termination of the current contract.

All consumers have the right to use a consumer mediation service free of charge to seek an amicable resolution of a dispute with a business. For this purpose, consumers may contact “VIVONS MIEUX ENSEMBLE”, a mediator listed by the CECMC, the French commission responsible for assessing and monitoring consumer mediation.